Here is a current list of Dealer Alerts, organized by department. Click on an alert to see an example as well as a detailed description, FAQ's and web site links to on-line articles pertaining to the alert topic.

Sales Department Alerts
Over-Aged Vehicles (Catalog# 4001)
	Reports all vehicles that meet your criteria (over a certain dollar value, over a certain number of days, and of a certain type - new, used, etc.) Choose from various list formats which includes a "lot report" checklist to assist in taking physical inventories. Start your week off with a list of these "target" vehicles.	Price: Included	View e-mail alert sample and detailed info
Parts Department Alerts
Parts GP% Out of Range (Catalog# 1000)
	Sometimes parts are sold too cheap; whether its because your price matrices are not up to date, or because an employee sold something to a friend. This essential alert tells you as soon as an invoice or ROs is issued a part where the profit is outside your target range. If the prices were overridden, the alert also tells you what the part would have sold for if the price had not been changed. Multiple options let you tailor this alert for your operations.	Price: Included	View e-mail alert sample and detailed info
Parts Pad Adjustment Alert (Catalog# 1007)
	Let's face it. You have to make adjustments to your parts inventory. But did you know that almost anyone can walk up to a terminal and literally write off any parts they want to? Use this alert to detect when large or suspicious adjustments are made without your knowledge.	Price: Included	View e-mail alert sample and detailed info
Freight Charges Removed from ROs (Catalog# 1009)
	Don't let money slip through the cracks. Make sure ALL legitimate freight charges are billed out.	Price: Included	View e-mail alert sample and detailed info
Orders We Can Fill From Stock (Catalog# 1010)
	This Alert can be useful for cash flow management AND customer satisfaction. First, the Alert shows you stock at other locations that can be transferred, and not reordered. Second, it shows you parts that were ordered for other customers, but are in-house still. In the right situations, you can 'borrow' the part(s) for your current need and either re-order or cancel the order for the original customer.	Price: Included	View e-mail alert sample and detailed info
Parts On Order (Catalog# 1011)
	This Alert lets you know about parts that have been on order longer than 'X' days. Use it to proactively help customers instead of waiting for them to remind you that they still need help.	Price: Included	View e-mail alert sample and detailed info
Parts Have Arrived Alert (for a Saleman's Accounts) (Catalog# 1012)
	Use this alert to detect when parts have arrived for a salesperson's customers. Once at the end of each day or throughout the days as parts arrive, keep them in loop so they're prepared to help their customers manage their businesses.	Price: Included	View e-mail alert sample and detailed info
Parts Have Arrived Alert (for a Repair Order) (Catalog# 1012)
	Let people know when parts are in for ROs. This is one of the biggest causes of customer dissatisfaction in the shop. Parts need to be ordered to complete a job, but when they arrive, nobody knows. This alert can let the parts & service people know right away.	Price: Included	View e-mail alert sample and detailed info
Parts Not Ordered (Catalog# 1013)
	This Alert notifies you when parts that have been requested by a customer still haven�t been ordered from the vendor.	Price: Included	View e-mail alert sample and detailed info
Parts Branch Transfer Alert (Catalog# 1015)
	Shows parts that one branch needs to buy that another branch has available (and won't harm their inventory levels)	Price: Included	View e-mail alert sample and detailed info
Service Department Alerts
ROs Open too Long (Catalog# 2004)
	Control work in process and get month-end numbers up! Alerts you to specific ROs that have been open for X days or more. Gives the customers name, dollar amount, date open, etc. Default settings have this alert run a few days before month end.	Price: Included	View e-mail alert sample and detailed info
Unpaid Warranty Claims (Mgmt Sched Alert) (Catalog# 5000)
	Cash flow help has arrived! Alerts you to warranty claims that remain unpaid even after X days. This alert goes "the extra mile" by providing the customer and vehicle information for each unpaid claim - something that even your ADP schedule doesn't give you. The warranty schedule alert is an example of the management schedule aging alert.	Price: Included	View e-mail alert sample and detailed info
Stale ROs (Catalog# 2014)
	This example of the Dormant RO Alert shows ROs that haven't been touched for two weeks.	Price: Included	View e-mail alert sample and detailed info
Parts Have Arrived Alert (for a Repair Order) (Catalog# 1012)
	Let people know when parts are in for ROs. This is one of the biggest causes of customer dissatisfaction in the shop. Parts need to be ordered to complete a job, but when they arrive, nobody knows. This alert can let the parts & service people know right away.	Price: Included	View e-mail alert sample and detailed info
Office Alerts (Except General Ledger Alerts)
Questionable Credit Override Alert (Catalog# 3000)
	Why did we let them charge? Decrease your overdue receivables by staying on top of credit. This alert lets you know as soon as someone has released a "questionable" credit override. (E.g. over 60 days, over credit limit, etc.)	Price: Included	View e-mail alert sample and detailed info
Uncleared Credit Holds (Catalog# 3000)
	This Alert shows customers who were placed on credit hold, but have neet been dealt with.	Price: Included	View e-mail alert sample and detailed info
Payment Received on $1 Credit Limit Customer (Catalog# 3005)
	This version of the AR Payment Alert lets you see when credit hold ($1.00) customers make a payment.	Price: Included	View e-mail alert sample and detailed info
Unexpected Payment Received (Catalog# 3005)
	Lets you know when a payment arrives from a late, or non-paying customer	Price: Included	View e-mail alert sample and detailed info
Payment Not Received (Catalog# 3005)
	Lets you know when customers may be falling behind on their payments.	Price: Included	View e-mail alert sample and detailed info
Credit Limit Changes (Catalog# 3005)
	Lets you know any time someone changes a customer's credit limit. Show any change, or only changes greater than a certain amount.	Price: Included	View e-mail alert sample and detailed info
Customers who just hit 60 Days (Catalog# 3005)
	Another instance of the A/R Status Alert � set to notify you as customers become past due. You determine what is considered �past due�	Price: Included	View e-mail alert sample and detailed info
Customers No Longer on COD (Catalog# 3005)
	This version of the AR Payment Alert lets you see when credit hold ($1.00) customers make a payment.	Price: Included	View e-mail alert sample and detailed info
Customers We Just Put On COD (Catalog# 3005)
	This version of the AR Payment Alert lets you see when credit hold ($1.00) customers make a payment.	Price: Included	View e-mail alert sample and detailed info
Tax Exemption Expiration Alert (Catalog# 3115)
	Know when customers' Tax Exemption certificated have expired, or are about to expire	Price: Included	View e-mail alert sample and detailed info
New Customer Alert (Catalog# 3120)
	Lets you know when a new customer has been added. Use this to keep your employees up to date.	Price: Included	View e-mail alert sample and detailed info
Office Alerts (General Ledger)
Management Schedule Alert (Catalog# 5000)
	This is an example of the Management Schedule Alert, configured to show outstanding Warranty Claims	Price: Included	View e-mail alert sample and detailed info
Unpaid Cash Sales (Mgmt Sched Alert) (Catalog# 5000)
	Alerts you to cash invoices that remain unpaid even after X days. This alert goes "the extra mile" by providing the customer information for each unpaid item. The cash schedule alert is an example of the management schedule aging alert.	Price: Included	View e-mail alert sample and detailed info
Sublet Charges not billed out (Mgmt Sched Alert) (Catalog# 5000)
	Lets you know which sublet charges have been paid for, but not yet billed.	Price: Included	View e-mail alert sample and detailed info
GL Account Balance Alert (Catalog# 5002)
	Alerts you to GL Accounts which have balances outside your targeted range. When an alert condition is detected, Silent Partner sends you the current balance as well as a graphical 13 month chart of the account's historical balance. Use it to let you know when critical accounts such as parts inventory, labor inventory, service policy, or any other account is getting out of hand.	Price: Included	View e-mail alert sample and detailed info
Finance Charge Write-Offs (GL Trans Alert) (Catalog# 5004)
	This is another example of the GL Transaction Alert � set up to track Finance Charge Write-Offs	Price: Included	View e-mail alert sample and detailed info
Policy Expense Write-Offs (GL Trans Alert) (Catalog# 5004)
	This is an example of the GL Transaction Alert, configured to show policy write-offs.	Price: Included	View e-mail alert sample and detailed info
Human Resource Alerts
	Currently, there are no alerts in this group.
Executive Alerts
Check Alert (Catalog# 3050)
	Know when a check is written that meets your criteria including amount range, vendor, check type (ODC, AP, or Manual), GL Account, or a combination of all 4. Choose from 3 different alert formats - 1) List of checks, 2) Picture of check(s), 3) List of GL transactions or Invoices that went into the check.	Price: Included	View e-mail alert sample and detailed info
System Administrator Alerts
Alert Usage Report (Catalog# 9100)
	Reports the days alert usage (who got what alert, when, and how.) When employees know you're watching, productivity improves.	Price: Included	View e-mail alert sample and detailed info
Other Alerts
	Currently, there are no alerts in this group.